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We do not 'undervalue' or 'overstate'
shipment values or prices. Buyer must know the laws in their
perspective country regarding 'Duties, Customs, Broker Fees and/or taxes. Buyer's are responsible for
all amounts they will be required to pay.
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Handling fees associated with each purchase
are not refundable.
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Shipping fees are not refundable.
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We are not required to, nor will we, give
quotes regarding any other fee except the 'shipping' fees, carrier used and
insurance to be charged.
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In countries where we use UPS as the primary
carrier such as Canada or Mexico extra broker fees and taxes are required by UPS.
Please call UPS at 1800-742-5877, ask for an International
Representative and give facts regarding invoice amounts. Ask the
representative for a
quote about their prospective brokers fees and taxes.
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All of our shipping procedures, labeling and
ordering is done thru prospective carriers accounts and originate from
our location. Therefore, some USPS Insurance Coverage for International
shipping is limited based on the weight, not value, of the parcel.
Buyers will NOT be covered above the amount of USPS limitation. However,
full declaration of value must still be made for Customs. Customs Declaration of Value and Fees are
'Required' forms by the United States Postal Service. For questions
regarding USPS please go to
http://www.usps.com
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In case of Damage or Loss: Buyer files the
claim if USPS is Carrier Used and WE file the claim if UPS is the Carrier.)
In case of damage keep all boxes, packing materials and labels
associated with the parcel for Carrier Inspector. Do not alter in any
way as claim may be denied or restricted or we may appeal and require
photographic proof.
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Any returns thru carrier must be accompanied
by a Return Authorization from that carrier. Buyer will be responsible
for shipping and insurance fees if item qualifies for return. Regardless
of insured value previously limited by USPS items authorized for return
must be fully insured or acceptance of delivery will be declined and parcel
returned to sender and shipper fees may also be assessed to Buyer if
returned parcel is declined. Bottom line, discuss any shipping problems with us for
instructions about the best way to handle the situation.
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International Buyers take a level of
associated risk shipping outside their countries and if this is a burden
it is advised to confine their shipping
to their own countries.
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If there are any questions
or clarifications please
email us
